Terms and Conditions for Nutritional Balancing

Welcome to Nutritional-Balancing.co.uk! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of products from our online store. By accessing this website and/or making a purchase, you agree to accept these Terms and Conditions. Please read them carefully.

1. Refund and Fulfillment Policy:

  • We strive to ensure that every order is processed accurately and efficiently. In the event that items are missing from your order, or if items are lost in transit, we are committed to resolving the issue promptly.
  • For items lost in the post, we can offer a refund or replacement after a period of 6 weeks from the date of dispatch.

2. Customs Regulations for Supplements and Vitamins:

  • Due to the varying regulations governing the importation of supplements and vitamins in different countries, we make every effort to comply with these regulations.
  • It is important to note that customs authorities may occasionally seize or destroy packages containing supplements. In such cases, we cannot be held responsible and will not issue refunds for confiscated items.
  • If a package is being returned to us due to customs issues, we will offer a replacement or refund once the package has been received by us. Refunds or replacements will not be issued prior to the return of the package to our facility.
  • If a package fails to arrive back to us, we will be unable to refund the order.

5. Return Policy:

  • If you would like to return an item for any reason, please contact us on our contact page to initiate the return process. We will provide you with the necessary information and instructions to return the item.
  • Once the returned item has been received by us in its original condition, we will process a refund for the total cost of the item, excluding any shipping charges incurred.
  • Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
  • Refunds will be issued using the original payment method used for the purchase.
  • We reserve the right to refuse returns if the item is not returned in its original condition or if it is not within the specified return period.

3. General Terms:

  • By placing an order on our website, you acknowledge that you have read and understood these Terms and Conditions.
  • We reserve the right to update, modify, or replace any part of these Terms and Conditions without prior notice. It is your responsibility to check this page periodically for changes.
  • Your continued use of our website and/or services following the posting of any changes constitutes acceptance of those changes.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including but not limited to orders that violate our policies or Terms and Conditions.

4. Contact Information:

  • If you have any questions or concerns about these Terms and Conditions, please contact us on our contact page.

By initiating a return, you acknowledge and agree to abide by our return policy outlined above. If you have any questions or concerns regarding returns, please don’t hesitate to contact us.

Thank you for choosing us! We appreciate your business and look forward to serving you.